Refund Policy

Change-of-mind refunds

You can request a full refund of any VennPub subscription payment within 14 days of the date you were charged. You do not need to give a reason.

This applies to the payment you are asking about — a monthly charge or an annual charge — and to both new subscriptions and renewals.

How to request a refund

Our order process is conducted by our online reseller Paddle.com, who are the Merchant of Record for all our orders and handle returns. The quickest route is to contact them directly at paddle.net, using the email address you paid with. You can also find your invoices and manage your subscription there.

If you would rather come to us first, email support@vennpub.com and we will arrange it with Paddle on your behalf.

How long refunds take

Approved refunds are returned to your original payment method. Paddle processes them promptly, but your bank or card issuer decides when the money appears — usually within five to ten business days.

Free trials

Paid plans include a free trial. You are not charged during the trial, and cancelling before it ends means you are not charged at all. If a trial converts and you did not intend it to, the 14-day window above applies to that first charge.

Cancelling

You can cancel at any time from your account page, which opens Paddle’s customer portal. Cancelling stops future renewals. Your access continues until the end of the period you have already paid for, and your review data stays in your account.

Cancelling on its own does not refund the current period. If you want that period refunded and you are inside the 14-day window, ask for a refund as described above.

Outside the refund window

After 14 days we do not offer refunds as a matter of course, but we would still rather hear from you than not. If something went wrong — the service was unavailable when you needed it, you were charged twice, or a renewal caught you out — email support@vennpub.com and we will look at it properly.

Your statutory rights

Nothing in this policy limits any right you have under consumer law, including any statutory right to cancel or to a remedy where a service is not as described.